Customer Service Generalist Resume

by Amanda
(Ontario, Canada)

Highlights:
*Over 5 years experience in customer service.
*Able to communicate and interact effectively with individuals of all levels.
*Able to work well both independently and as part of a team.

Call Center Account Manager:
*Generated outbound calls and responded to customer inquiries for the purpose of generating sales.
*Understood individual client campaign objectives and communicated these objectives to customers in an appropriate manner.
*Documented orders, changes, and other information regarding customer accounts to ensure accuracy and quality of service.
*Quoted prices and credit terms and discussed contracts for orders obtained.
*Consistently maintained or exceeded daily quota.

Hotel Service Experience:
*Performed opening and closing of hotel and restaurant.
*Made-up beds, vacuuming, disinfecting bathroom.
*Replenish supplies such as drinking glasses, linens, writing supplies and bathroom items.

Food Service Experience:
*Mixed and served alcoholic and non-alcoholic drinks to bar patrons while following standard recipes.
*Efficiently handled cash, debit and credit transactions.
*Maintained inventory of liquor, wine and beer.
*Cooked a variety of fast foods in a fast paced environment.
*Consistently maintained a clean and safe environment.

Education:
*Smart Serve Training, 2006.
*WHMIS Training, Erie Personnel Corporation, 2004.
*Secondary School Graduate, Ontario, 1999.

References available upon request