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How DISH Network Almost Lost My Business
October 23, 2011

How DISH Network Almost Lost My Business

Got home Friday afternoon round 3:30ish. Having the house all to myself, I was looking forward to some SERIOUS TV time. Turned on the tube; no pic, no sound, no signal. Translation: No relaxing )=;

After going through the motions of unplugging the unit, self-diagnostics, and some internal combustion (aka frustration), I made the dreaded call to DISH.

WHAT HAPPENED NEXT?

Spoke with two technicians; the first was useless, and the second was almost useless. They told me that I'd have to wait 7 days for a service call to the house. How many of you all woulda/coulda wait 7 days for TV service?

Calling back the next day, Rod related that I was not scheduled for service...that I "declined." Huh?

In a calm voice, I asked Rod to terminate my account. I was canceling and moving on. Wait a minute; then Rod transferred me to the Dish Account Loyalty Team. The Loyalty account rep, Kathy, asked if I'd be happy to receive same-day on-site tech support TODAY?

Ok, send him out...I'll stay. The tech came out @5, fixed my problem by switching out a box, and Voila!

THE MORAL OF THE STORY

Ok eResumes4Vips readers, to get what you want in life, there are 3 lessons to be learned from my experience today:

1) Stay Calm & Focused 2) Define WHAT will make you happy

And Most important (#3)-- Be Specific and Ask Intelligently for what you want and need.

I wanted better service; I needed my TV. I asked and was prepared to go elsewhere to obtain my wants and needs. What do you want, need, and desire? Go Big -- Dream Big -- Desire It!


Also, be sure sure to stay tuned into the Site's Blog Post Page. Here, you'll find fresh and original resume submissions from job seekers (just like you) from around the world.

Until the next time, Peace and Love to all. Be Encouraged! ~Andre


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