Resume for a Customer Relations Professional

by Gina
(Chicago, IL, USA)

Resume for a Customer Relations Professional


Objective: To obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Skills
• Extraordinary customer service, telephone etiquette, communication (people, written, and oral), organization, multi-tasking, detail oriented, team and leadership skills.
• Experience and poised dealing with clients and staff.
• Excellent at working in fast paced environments as well as supervising staff to maximize productivity and hence company's profitability. Committed to excellence!
• Well versed in Microsoft suite and MAC experienced.

Experience Peerless Imported Rugs & inc., January 2007-November 2008 Customer Service/Office Manager
• Managed office operational needs for twelve employees, while providing administrative support duties to senior executives, sales staff and owner; generated an increase in office efficiency and productivity.
• Maintained employee scheduling, office inventory, filing system, office fax, meetings, logistics, invoice entry and reconciliation, vendor and public relations.
• Assisted marketing promotions department, and accountant daily functions (a/p , a/r, and and billing).
• Verified the accuracy of invoices, expense reports, and credit accountant contracts.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Responsible for the training, motivating, and mentoring of new employees.

Peerless Imported Rugs & inc., August 2005- January 2007 Customer Service
• Served as the main point of contact between the company and out of state clients.
• Processed high volume retail orders, quotes, inquires, e-mail confirmations, and faxes for over one hundred customers a day in a call center environment.
• Problem solved daily issues and maintained constant communication with all constituents (internal as well as external).
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Generated repeat business through successful client follow-up.

Gap & Inc., May 2000- March 2003
Sales Associate/Cashier
• Responsible for contributing remarkable customer service at high traffic Flagship store; responded to complex and escalated customer service situations in compliance with brand policy.
• Greeted customers, answered phones and managed associate cashier team; trained new staff members in customer service, and money handling skills.

Education:

Harold Washington College (on-line student) (Spring 2011)
Associate of Arts in Business Administration

Columbia College Chicago (Fall 2000 – Spring 2003)
Bachelor of Arts in Business Management, Minor in Dance

Interested Persons many contact this Candidate via the COMMENTS hyperlink below this page.

Click here to post comments

Return to Invitation 2.

Return to Home Page

Visit eResumesVips on Facebook

Get our free how-to resume writing
guides and tutorials...
what where  
job title, keywords or company
city, state or zip jobs by job search