by Sheila Lafleur
(Beaumont, TX, USA)
To acquire a position within the company with the potential for advancement where I can utilize my knowledge and experience.
Company Confidential (Banking); Banking Specialist (2006 to Present).
*Processed in excess of 154,000 customer transactions, with less than a 3% margin of error, over a 4 year period.
*Provided Commercial banking expertise and World-Class service for the institution's high net worth corporate and small business account-holders.
*Ensured compliance with Banking security directives to include keypad alarm vault opening and closing, buddy system branch security, key control, and facility fire and safety protocol.
Trainer, West Tele-Service Company (2003-2006)
*Answered inbound calls in support of customer needs.
*Conveyed in a reassuring manner step by step instructions to resolve application issues.
*Developed and implemented and training program modifications to ensure effectiveness of call center program delivery.
*Co-Produced program development of call center peripheral products and services.
Graduate, Stratford Career Institution. Paralegal and Legal Secretary Certificate of Completion (2007).
General Equivalency Diploma (G.E.D.).
*Microsoft Office (2007) to include Powerpoint and Excel.
*10-Key and Typing (Touch, 50 WPM)
References: Available Upon Request.
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