by MARIA DE LA HOZ DE HARO
Qatar Female Flight Attendant Resume
• QATAR AIRWAYS. www.qatarairways.com
(January 2010- Present ) Doha, Qatar.
Duties and responsibilities: Flight attendant in Premium cabin Responsible for each and every aspect of in-flight safety and ensuring that the highest standard of service and discretion is consistently delivered.
Completed training in Premium Service Excellence Program and various safety procedures including emergency-exit use, first-aid, and fire, water and hijacking emergencies and Premium class.
Me Madrid Hotel . www.mebymelia.com
(August 2006 - February 2009). Madrid, Spain.
Duties and responsibilities: VIP welcome service, concierge, check in, check out, billing, city ledgers, Reservation functions, night audit. Cross training in sales and marketing department, groups and events.
Petit Palace Embassy Hotel . www.hthoteles.com
(September 2005 -August 2006).
Duties and responsibilities: check in, check out, reservations, web control, night audit, and billing.
AC Avenida de América Hotel. www.achotels.com
(June 2003 - September 2003).
Duties and responsibilities: Assistant Receptionist tasks.
AENA (Airport Services) www. Aena.es (April – August 2005). Information stewardess. Job description: Flight information, dealing with complaints, translations and passenger assintance.
• Planet Gamma S.L (November 2004 to February 2005). Shop assistant. Pepe Jeans, Tommy Hilffiger.
• Recepcionist in vacation periods:
Tellvent S.A (Avengoa Group) (October 2004).
Agilen Technologies. (July - September of 2002)
Premium Service Excellence Program. QATAR AIRWAYS.
Financial Management of Hotels. ECA formation. December 2010.
Course of Customer Service Tecniques. Persapia Proyectos y Formación, S.L. December 2007.
Sol Melia Induccion. Hotel Me Madrid. Spain. Completed in September 2006.
Additional information: Pre opening courses during 3 months in the Me Madrid Hotel.
Course of Protocol, Ceremonial & Event Organization Techniques. Subject: Hospitality and Tourism.
Chamber of Commerce. Madrid. Completed in July 2005.
Degree in Tourism. C.E.U. Luis Vives. Spain. Completed in September 2005. Years taken to complete course: 3 of 3.
Tourist Houses Management. C.E.S Luis Vives Ceu. Madrid. Completed in April 2003.
Primary School. Jesús Maria, Madrid. Completed in June of 2000. Spain.
• Spanish: Mother tongue.
• English: Written: Advanced. Spoken: Advanced. Translation: Advanced. Technical: Advanced.
Additional information on language skills: Portugues medium level, French initation level, German Initation level, Italian iniciation level .
Personal information: Strong customer service, ability to communicate with all levels of staff and exercise good management skills.
High level of personal integrity, adaptable in both attitude and approach with cultural understanding.
Good appearence, high comunication skills, ability in dealing with complaints and very resolutive.
I love animals, travelling and photography.
Availability to travel: Complete.
Willingness to relocate: Complete.
Driving licence: Motor Car (B). Own car.
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