Bachelor-degree U.A.E. Hotel Management Female

by A Qater Hotel Executive
(Dohar, Qatar, U.A.E.)

Bachelor-degree U.A.E. Hotel Management Female


CAREER OBJECTIVE
To be able to develop my skills and broaden my knowledge regardless of any position that is appropriate to the scope of my abilities.

EMPLOYMENT RECORD

La Cigale Hotel (Doha, Qatar)
September 12, 2008-Present
SalesLady/Maker

Work Description :
RESPONSIBILITIES

 Checks regularly the conditions of gourmet shop, juice, crepe and waffles, bar coffee machines, ice creams and stocks.
 Checks regularly the availability of products and responsible for ordering of materials for the gourmet shop.
 Delivers legendary customer service to all customers by acting with a "customer comes first" attitude and connects with the customers.
 Discovers and responds to customer needs
 Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
 Follows health, safety and sanitation guidelines for all products.
 Anticipates customer and store needs by constantly evaluating environment and customers for cues
 Assists the new partner training by positively reinforcing successful performance and giving respectful and coaching as needed.

EXPERIENCES GAINED:

>Experience in Juice making/ Crepes and Waffles making/ Coffee making.


Pancake House Inc. (NLEX Petron Marilao)
May 13, 2005-August 3, 2007
Restaurant Cashier/Restaurant Service Crew

Work Description
 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
 Maintain an awareness of all promotions and advertisements.
 Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
 Communicate customer requests to management.
 Enter all media from register into the tally program.
 Maintain orderly appearance of register area and supplies stocked.
 Any other tasks as assigned from time to time by any manager.
Skills and Competencies:
 Ability to process information/merchandise through register system
 Ability to communicate with associates and customers
 Ability to read, count, and write to accurately complete all documentation
 Ability to operate all equipment necessary to perform the job

TRAININGS ATTENDED

Citadel Inn Makati
5007 P. Burgos Street Makati, Metro Manila

Barrio Fiesta Restaurant (SM City Marilao)
Mc-Arthur Hi-way Ibayo, Marilao Bulacan

SEMINARS ATTENDED

May, 2008 HACCP Training

October 24, 2005 Values and Goal Setting Workshop
Pancake House Inc.
Pasong Tamo Extension, Makati City

September 5, 2004 Fidelio Seminar
CSB-International Conference Center
Arellano Ave. cor. Estrada St., Malate Manila


March 30 & 31, 2004 Hotel Room Accommodation
International Subic Hotel
Subic Olongapo City

March, 2004 Personality Development
Library, HRM Building (OLFU)
Maysan, Valenzuela City

March 26, 2003 Culinary Industry, Issues, Trends and Opportunities
Lucban and Tayabas Quezon

August, 2003 Hotel Familiarization
Diamond Hotel
Roxas Boulevard

October 23, 2001 Superferry Familiarization
WG & A Superferry
Pier 4 North harbour, Tondo Manila



EDUCATIONAL BACKGROUND

Tertiary
Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University
2001-2005

Secondary and Primary
Meycauayan College
1989-2001

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