Customer Service Transitional Resume

by WANDA APONTE
(NEW HAVEN, CT, USA)

Mission Statement: To strive in exceeding customer/employer expectations by delivering world-class service. Maintained customer centricity in all initiatives and interactions, always putting the customer/client first.


Career Snapshot: Ten years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building, training and support. Exceptional leadership skills with experience mentoring co-workers.

Professional Experience:

Self Employed, Home Daycare Provider, June 2008-Present.
*Provided basic nutrition and hygiene services for infants and young children.
*Offered a supportive and caring environment for children and State of Connecticut compliant childcare supervisional services.

Customer Service Representative, Sure Source,Inc.(Shelton, CT), June 2007- April 2008.
*Front line account representative for over 250 e-commerce companies. Inputted B2B client orders into corporate databases as well as provided other administrative support services.
*Processed incoming calls, mail orders, and email inquiries. Handled customer concerns on warranty, sales, and product knowledge.

Customer Service Representative, Cablevision of Stratford, CT., October 1999-June 2007.
*Was responsible for identifying, resolving customer’s issues.
*Processed incoming customer service calls within a high volume corporate call center.
*Researched billing inquiries and acted as a liaison between customer and other departments.

Education and Training:
Nurse’s Aide Certification (2006), Training Customer Service Certification (1999), Direct LLC, Bridgeport, CT.
Career Resources, - Bridgeport, CT.

**Publisher's note: Interested corporate employers may contact this Candidate via the hyperlink below this page.**

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