by Patti Petrilli-Sweetin
(Springfield, IL )
A Springfield Illinois Educator and Administration Resume
Green Automotive, Springfield, IL, Receptionist, August 2010-May 2011. Solely responsible for coordinating and managing all incoming calls for the Green Hyundai, Dodge, Kia, Mitsubishi, and Subaru automotive dealerships using a digital multi-line telephone system.
Maintained a courteous and professional manner during complaint calls and return bounce-back calls. Effectively and efficiently forward callers to appropriate departmental personnel. Provide clerical support to surrounding accounting personnel.
February 2009-May 2010, Public School District 186 Springfield, IL. Early Learning, Kindergarten, and First Grade Certified Substitute Teacher’s Aide
-Assisted Lead Teacher in the classroom. Guide and monitor students with journal writing, reading hour, math center, and word wall recognition.
Responsible for maintaining discipline and structure, during lunchroom, hour, recess, and special classes. Monitored students during weekly assessments. Noted each child’s classroom and social behavior in the daily take-home folder. Followed the teacher’s lead and handle any duties assigned.
March-2008-May 2008, Christ The King School, Springfield, IL., Pre Kindergarten Teacher’s Aide
-Assisted the Lead Teacher with daily learning lessons. Rotated small groups of students in activities used to build on creativity, hand-eye coordination, expressive language, concentration, memory skills, and comprehension.
Monitored and reported on the students'
December 2002-October 2007, Self Employed Child Care Provider and Freelance Narrative Writer/Tutor (Springfield, IL). -Engaged children in day to day activities, maintain a daily schedule, and tended to the needs of each child, encourage and guide the child towards his/her age appropriate social, developmental, and physical best.
-Discuss, guide, and advise clients with assigned writing pieces, proposals,narratives, themes, and reports.
September 1993-October 2000, Horace Mann Insurance Company, Springfield, IL., Auto/Medical Small Claims Unit Manager.
- Oversee the daily workflow and productivity of the unit employees, monitor employee caseload accuracy in accordance with individual state guidelines and policyholder limits while ensuring customer satisfaction.
-Personally handle nationwide medical and subrogation automobile accident related claims--monitor policy benefits, approve medical treatment, consult with treating physicians, providers, and attorneys involved with the accident claim file. Report and consult with upper management on employee performance.
University of Illinois Springfield Springfield, IL.
Lincoln Land Community College, Springfield, IL
Associates of Arts Degree (1988).
Pre-Kindergarten Room Parent/Activity Chair - 2004-2005, Scholastic Book Fair co-chair - 2006, Hot-Lunch Program volunteer - 2006, Vacation Bible School Decoration Chair - 2008, Grade School volunteer--school activities, library, classroom, and fundraising activities 2004-current.
Contributing freelance writer to Helium and Blue Mountain Greeting Cards--2005-current
Online mentor for teenage Type I Diabetics signed into the Juvenile Diabetes Foundation--discuss and advise teenage diabetics who reach out for guidance and support with the handling of diabetes.
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