Objective: To obtain a position where I can use my knowledge and strengths to help others achieve goals as well as myself. I am a positive person with a very positive attitude and willing to help others as a team. I am a hard working person and very serious about my work. Very energetic and great to get along with.
Experience: ICM / Vyvary Sept 2003 / Jan 2008 Sales Associate / Customer Service
*Started as a sales representative contacting L.D customers and acquire essential L.D calling information and plans.(AT&T, Bellsouth and Verizon,inc. B2B as well.
*Verify customers billing information. Input orders correctly and provide excellent customer service to all customers. Progressively worked my way up to helping the team and floor supervisor. Advancement to the following.
Sales Floor Supervisor / Manager *Worked AM or PM shift in outbound call center ,with staff of over 50 reps. Maintained a professional atmosphere and helped reps with their customer service calls. Once again my position was advanced to Quality Assurance manager and Trainer. (within 45 days).
Quality Assurance Manager / Trainer *Monitored and analyze all calls taken by sales rep.
*Grade and determined inappropriate behavior detected. Also recognize and award good work performance.
*Meet all QA daily quota and complete accurately and effectively all QA reports for coaching purposes.
*Maintain all files up to date Made quarterly and yearly reports for all action taken in the call center.
*Assisted all supervisors on sales floor and conducted all meetings when necessary.
*Also conducted training class for the company.(different state.)
OTHER RELATED EXPERIENCE Within the time in my jobs I have done and I have been awarded for good work performance on solving customer complaint, and my great customer service skills.
Other things I have done in the past, I worked at Discount auto parts, started out as a cashier register and worked my way up to store manager.
I was responsible for cash deposits, head cashier and customer accounts collections. Also worked with delivery and inventory through out chain stores.
Worked in a medical office as a receptionist, I was responsible for all duties in front office. I set up appointments for clients, made reminder calls to verify appointment time, answer multi phone lines (switchboard operator).
I have traveled with the company out of state for training seminars and meetings. (Quality and safety meetings).
I have been in the construction business and home renovations. Experience with painting, drywall, Tiles, stucco, including carpentry.
I have great communication skills, I speak, read, and write English and Spanish. I am a very enthusiastic person, great to work with and great to get along with. I am a team player and enjoy helping others around me.
I have basic computer skills in windows 98, windows XP, microsoft excel, and power point. I can type up to 30wpm
Bushwick H..S Brooklyn NY, Diploma 1979 *Catherine Gibbs College, NY, NY 1-year.
Business, I have my own business at home as a notary. I also have a small construction company. Music, I play and teach about music, and instruments. I love to be home with my family as much as I can.
References: Available upon request.