by Ann Wallace
(Atlanta, Ga, USA)
Customer Service Professional
Work at Home, Independent Service Professional seeking managerial work supervising multi-location call centers for corporate and/or small business service centers.
West at Home, Santee, SC, Customer Service Representative (December 2007 - Present). Inbound Customer Service agent working for various companies from home such as Virgin mobile, Maytag, and Dominion Electric and Home Shoppers Network: Activation specialist for Virgin mobile: activating customers cell phones for new accounts or reactivation, trouble shooting, apply payments and refunds to accounts. Maytag:scheduled appointments for recalls, Dominion Electric:Assist with Payment arrangement,Turn on's and Turn offs, Agency assistant and referral. Home shoppers network:Sold online items,assisted with refunds and returns and specialty orders.
Outsourcing Resources Inc., NORTH CHARLESTON, SC
Customer Service Representative (January 2007 - July 2007). COLLECTIONS DEPT. Inbound and outbound calling to customer about electric bills. Assist with payment arrangements, turn on's and turn off of electric service. Advised customers of different agencies for assistance. Completed agency assistance referrals.
Howard Johnson, Santee, SC, Front Desk Clerk (February 2005 - November 2006). Handled instate and outstate reservations, assisted with reservations from walk in customers, handled all golf packages. and other hotel duties.
SOUTH UNIVERSITY, SAVANNAH, GA, Associate Applied Science (Candidate, December 2012). Allied HEALTH & SCIENCE.
Typing 70wpm, Windows XP, Vista, Internet Explorer , Power Point, Team Leader, Microsoft Office 2010,Citrix
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