Home of the Make a Free Printable Resume!

How DISH Network Changed the Game for Installers

by Publisher, eResumes4Vips
(Austin, Waco, Dallas, Fort Worth Texas, USA)

eResumes4Vips-Facebook Page

eResumes4Vips-Facebook Page

Earlier, I wrote about my customer service experience with DISH Network. I posted the article within my weekly (free) subscription ezine -- How DISH Network Almost Lost My Business. This site page isn't about beating and banging the drums of that customer service issue. It's about what I discovered during the in-home tech support visit.

DISH NO LONGER USES INDEPENDENT CONTRACTED INSTALLERS

That's right...once upon a time; you ordered DISH satellite or needed boots-on-the-ground tech support, Larry The Cable Guy (or Larrietta) was an independent Joe/Jane with his own truck and equipment. Most of time, they were quick, done, finished. You now have TV service; they rode off into the sunset.

WHAT CHANGED OR HAPPENED NEXT?

My tech support guy (Jason The Satellite Guy) was a W-2 employee of DISH Network; via a subsidiary called Southern Star of Oklahoma City, OK (USA). He was thorough, expert, and service-friendly. The main difference, that I spotted, between he et als (1099 contractors), was that he wore a DISH uniform (polo) and he had a Chevy equipment cargo-van with DISH logo plastered all over.

He had a sophisticated Galaxy Tablet with immediate customer survey feedback and new generation service evaluative data transmission. Moreover, he indicated that CUSTOMERS demanded better on-ground tech support. Hence the conversion from Independents (1099) to Corporate tech employees (W-2).

BOTTOMLINE: Independents, that invested financial resources into equipment, transportation, and their life energy into the cable installation industry, are S.O.O.L (blank-blank-expletive-out-of-luck). Surprisingly, the reverse is usually the case. Tech companies, especially, move from W-2 employees into 1099 independents.

Hmmm, I wonder. Was this conversion a result of meeting Customer expectations, or was this a corporate profit enhancement transformation. I'll wait and see; the jury is still out on this one...

Click here to post comments

Return to Invitation 2.

Return to Home Page

eResumes4Vips.com

Unauthorized copying without the expressed permission of the site owner is prohibited.

@eResumes4Vips.com | All Rights Reserved | Terms of Service | Site Disclaimer | Privacy Policy

Want free site updates instantly? Subscribe via feed and/or email. Click here...

Solo Build It! Results Resume Companion